Return Policy

At [Your Online Shop Name], we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.

Return Conditions

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

Return Process

1. Contact our customer support team at support@myonlinestore.com or call us at +1 (234) 567-890 to initiate a return.
2. Our customer support team will provide you with the return shipping address and instructions.
3. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

Refunds

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you need to exchange an item for a different size or color, please contact us at support@myonlinestore.com. Exchanges are subject to product availability.

Non-Returnable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

Contact Us

If you have any questions about our return policy, please contact us:

• Email: support@myonlinestore.com
• Phone: +1 (234) 567-890
• Address: 123 Main Street, Anytown, NG